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60 Mins
Over the years people have been lulled into believing that doing a presentation simply means preparing a PowerPoint filled with bulleted slides and then reading through them for the audience. Everyone tha...
Tattoos were always associated with sailors, marines, and bikers. Not today. Over the past few decades, there has been real progress towards accepting tattoos and other body art in the workplace. At the s...
Managing termination pay requires knowing the federal and state laws. Human Resources and Payroll professionals must know the proper way to handle the final payment for non-exempt and exempt employees. Al...
A person’s first promotion into a management position is usually both the most exciting and terrifying role of their career. Overnight everything changes and while exciting, there are many new expectation...
Dealing with difficult customers can be stressful, anxiety-ridden and can have an adverse effect your entire day, week, year! When we lack the proper tools to overcome difficult customer behavior, it can...
How to Build and Execute a Lead Development/ Prospecting Process to increase quality leads to your organization. This webinar will detail the process required to make an inquiry and get it to a Sales Acce...
Every manager complains about their employees’ performance problems at some point in their career. Over the years, I’ve come to look at the challenge of problem performance a little differently. What I ha...
No matter what business you are in, you must be able to understand customers’ expectations, even when they cannot articulate them easily. You must measure yourself against industry leaders to assure you a...
Whether people sit and work side by side or have to collaborate from thousands of miles away, there will be misunderstandings, hurt feelings and conflict. In this course we are going to explore some of th...