Resolving Workplace Conflict
Whether people sit and work side by side or have to collaborate from thousands of miles away, there will be misunderstandings, hurt feelings and conflict. In this course we are going to explore some of the multiple reasons for conflict and look at appropriate interventions and solutions to solve them. Some conflict is simple to resolve, just some understanding of the impact your behaviour has on other. Others stem from values differences, differences in style and unfortunately conflict based on really inappropriate behaviour. My personal bias is to use mediation wherever possible – and we will spend time learning about this process. We will also explore interviewing and investigation techniques as well as alternative dispute resolution including arbitration, conciliation and mediation.Learning ObjectivesExplore new ways to interview and investigate, discover alternative methods to handle disputes, recognize which types of intervention to use in which kind of situation and identify the differences in the major types of alternative dispute resolution.Who Should AttendAnyone interested in learning strategies to reduce conflict.
Single
Whether people sit and work side by side or have to collaborate from thousands of miles away, there will be misunderstandings, hurt feelings and conflict. In this course we are going to explore some of the multiple reasons for conflict and look at appropriate interventions and solutions to solve them. Some conflict is simple to resolve, just some understanding of the impact your behaviour has on other. Others stem from values differences, differences in style and unfortunately conflict based on really inappropriate behaviour. My personal bias is to use mediation wherever possible – and we will spend time learning about this process. We will also explore interviewing and investigation techniques as well as alternative dispute resolution including arbitration, conciliation and mediation.
Learning Objectives
Explore new ways to interview and investigate, discover alternative methods to handle disputes, recognize which types of intervention to use in which kind of situation and identify the differences in the major types of alternative dispute resolution.
Who Should Attend
Anyone interested in learning strategies to reduce conflict.