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Participants in this webinar will learn about the three broad and overarching strategic objectives of the 2018-2022 EEOC strategic plan, outcome goals for each objective, and strategies of how to reach th...
No matter what business you are in, you must be able to understand customers’ expectations, even when they cannot articulate them easily. You must measure yourself against industry leaders to assure you a...
Recently, the Department of Justice has made moves that indicate its intent to enforce federal law in jurisdictions where marijuana has been legalized. Traditionally, many employers have had one-size-fits...
This session will discuss the roles and functions of staff in a case management department that are needed to support the department’s goals through collaborative professional processes. The skill sets an...
If you are serious about selling a product or service you must also get serious about learning the right words to you use in the process. Your sales conversations should not be haphazard but planned, focu...
Accountability, with engagement, equals profitability. When everyone gets that they are the customer/patient experience, no matter what their function or degree of contact with the client is, they will co...
To win in sales you must understand the process of selling fully, and master key components of the process. Two of these components are the sales presentation and the sales cycle. The sales presentation i...
This talk will address the many factors to be considered in the design and implementation of a successful worksite wellness program.As research on the effectiveness of worksite wellness programs is showin...
Creating procedures can be daunting, especially if you’ve never done it before. How do you know how to write something that other employees can follow? What belongs in policy versus a procedure? Is there...