What impact does dysfunctional conflict have on your workplace? High tensions, stress, and anxiety? Reduced effectiveness, productivity, and quality? Increased absenteeism, turnover, hostility, and possibly violence? Is conflict displayed as outward aggression and dominance or are their issues with conflict avoidance where important issues are unresolved?The dysfunctional conflict has destructive consequences and studies show that managers spend 20 - 40% of their time resolving or dealing with conflict. The total estimated cost in the US business is $259 Billion. Unresolved conflict is tied to 50% of employee turnover. The conflict that results in a legal action will cost $$$’s – even if you win.What impact does negative conflict have on your company and what is the personal impact on you? Stress, insomnia, anger, resentment, depression? Do you feel trapped, bullied, taken advantage of? Do you back down or strike back when you shouldn’t? Is the drama more than you want? The dysfunctional conflict has a profoundly negative impact on almost every level of business. Fortunately, there are actions you can take to turn it around.Areas Covered Learn strategies to handle conflict with confidence and poiseDrive for harmony, reduced drama, and respectful communicationThirteen keys to confronting conflict constructivelyGain perspective on your role in the conflictWays managers make the conflict worseFour keys to confronting conflict constructivelyThirteen major strategies to help you manage conflictLearn the 9 hot buttons that can inflame conflict and what to do about itReceive a conflict model outlining the five major optionsDysfunctional behavior to watch out for based on your personalityMediating conflict – techniques when employees are at oddsAssertive and aggressive behavior – how are they different?Who Should Attend ManagersSupervisorsTeam leadersHuman resource professionalsEmployees who deal with conflict in the workplaceWhy Should You Attend This program will help participants understand the dynamics of conflict management and provide useful direction on managing conflict effectively.