Managing Difficult Employees and Tough Situations
When difficult employee behavior is not addressed properly, other employees become resentful, they lose respect for your organization’s leaders, and they start modeling the difficult employee’s behavior. Employee morale decreases and your organization’s results and culture suffer. This webinar provides practical strategies for dealing with difficult people and situations in the workplace. The strategies that are covered in this webinar should offer a path to confidently address difficult employees before the situation gets out of hand.Difficult employees make the workplace miserable for everybody. Sometimes confronting them causes more problems and sometimes ignores those sounds like a better plan. Unfortunately, dealing with difficult employees is an unavoidable part of any manager’s job, and it’s best to address the matter sooner rather than later. This webinar covers essential skills every supervisor and manager must know to deal with difficult employees, to prevent challenging situations, and to create a culture of mutual respect and understanding.Learning ObjectivesDefine and discuss different personality typesConsider differences in work styles and generational approachesUse assertiveness and negotiation rather than emotionBecome familiar with the personalities of people you find difficult and how to interact more effectivelyLearn why certain people push your buttonsUnderstand and recognize the key themes that make conversations difficultLearn to prepare effectively for a difficult conversationConfront someone calmly and respectfullyAvoid common (but critical) mistakesBecome a better listenerOvercome the fears that lead you to avoid conversationsKnow when and how to end a difficult conversationPromote joint problem-solving around a difficult issueDeal with a variety of difficult people with more skill and confidenceCourse Level - IntermediateWho Should AttendManagers SupervisorsTeam Leaders
Single
When difficult employee behavior is not addressed properly, other employees become resentful, they lose respect for your organization’s leaders, and they start modeling the difficult employee’s behavior. Employee morale decreases and your organization’s results and culture suffer. This webinar provides practical strategies for dealing with difficult people and situations in the workplace. The strategies that are covered in this webinar should offer a path to confidently address difficult employees before the situation gets out of hand.
Difficult employees make the workplace miserable for everybody.
Sometimes confronting them causes more problems and sometimes ignores those sounds like a better plan. Unfortunately, dealing with difficult employees is an unavoidable part of any manager’s job, and it’s best to address the matter sooner rather than later. This webinar covers essential skills every supervisor and manager must know to deal with difficult employees, to prevent challenging situations, and to create a
culture of mutual respect and understanding.
Learning Objectives
- Define and discuss different personality types
- Consider differences in work styles and generational approaches
- Use assertiveness and negotiation rather than emotion
- Become familiar with the personalities of people you find difficult and how to interact more effectively
- Learn why certain people push your buttons
- Understand and recognize the key themes that make conversations difficult
- Learn to prepare effectively for a difficult conversation
- Confront someone calmly and respectfully
- Avoid common (but critical) mistakes
- Become a better listener
- Overcome the fears that lead you to avoid conversations
- Know when and how to end a difficult conversation
- Promote joint problem-solving around a difficult issue
- Deal with a variety of difficult people with more skill and confidence
Course Level - Intermediate
Who Should Attend
- Managers
- Supervisors
- Team Leaders