Delivering Feedback to Non-Receptive Employees
Delivering Feedback to Non-Receptive Employees is a transformative course that empowers leaders to navigate feedback conversations with confidence and empathy. While the task of feedback may not be particularly exciting and fun, it is essential for managers and leaders to engage in constructive feedback conversations to foster a culture of continuous improvement and employee development.In this course, participants will gain usable skills and insights to foster a culture of open communication, inspire growth and professional development, and drive positive change within their organizations.Areas Covered Build Trust/Develop RapportCultivate a Culture of Feedback as an OpportunityFocus on Behavior, Not Personality Apply the “SBI” Model: Situation-Behavior-Impact (SBI). Choose the Right SettingBe SpecificAcknowledge StrengthsBe Clear on What is Expected Going ForwardSupport Self-AssessmentFollow UpLead by ExampleWho Should AttendJr. Managers, First Level Managers, Second Level Managers, Team Leads, Entrepreneurs, Small to Medium Size Business Owners, Product Managers, Customer Service Managers, Contact Center Directors, Why Should You Attend Not delivering feedback to these employees could result in:Lack of Performance Improvement Increased Turnover Rates Negative Impact on Team Dynamics Ineffectiveness of Performance Management Systems Decreased Organizational PerformanceBreach of the Leader Responsibility Escalation of Issues Topic BackgroundDelivering feedback is important to professional growth and development. The type and delivery of feedback is as impactful as the content. When we speak of “Constructive Feedback”, we are engaging in opportunities to help employees understand their strengths and areas for improvement, and we are working to foster a culture of continuous learning and improvement.However, providing feedback to defensive or non-receptive employees can be challenging and requires tact, and diplomacy. With that, delivering feedback to non-receptive employees requires careful planning, empathy, and sensitivity. In this course, we will attempt to outline some of the key strategies and best practices to effective delivery of feedback to non-receptive employees.
Single
Delivering Feedback to Non-Receptive Employees is a transformative course that empowers leaders to navigate feedback conversations with confidence and empathy. While the task of feedback may not be particularly exciting and fun, it is essential for managers and leaders to engage in constructive feedback conversations to foster a culture of continuous improvement and employee development.
In this course, participants will gain usable skills and insights to foster a culture of open communication, inspire growth and professional development, and drive positive change within their organizations.
Areas Covered
- Build Trust/Develop Rapport
- Cultivate a Culture of Feedback as an Opportunity
- Focus on Behavior, Not Personality
- Apply the “SBI” Model: Situation-Behavior-Impact (SBI).
- Choose the Right Setting
- Be Specific
- Acknowledge Strengths
- Be Clear on What is Expected Going Forward
- Support Self-Assessment
- Follow Up
- Lead by Example
Who Should Attend
Jr. Managers, First Level Managers, Second Level Managers, Team Leads, Entrepreneurs, Small to Medium Size Business Owners, Product Managers, Customer Service Managers, Contact Center Directors,
Why Should You Attend
Not delivering feedback to these employees could result in:
- Lack of Performance Improvement
- Increased Turnover Rates
- Negative Impact on Team Dynamics
- Ineffectiveness of Performance Management Systems
- Decreased Organizational Performance
- Breach of the Leader Responsibility
- Escalation of Issues
Topic Background
Delivering feedback is important to professional growth and development. The type and delivery of feedback is as impactful as the content. When we speak of “Constructive Feedback”, we are engaging in opportunities to help employees understand their strengths and areas for improvement, and we are working to foster a culture of continuous learning and improvement.
However, providing feedback to defensive or non-receptive employees can be challenging and requires tact, and diplomacy.
With that, delivering feedback to non-receptive employees requires careful planning, empathy, and sensitivity.
In this course, we will attempt to outline some of the key strategies and best practices to effective delivery of feedback to non-receptive employees.