Bad attitudes, jealousy and disruptive behaviour will sabotage hospital morale, lower self-esteem and reducing teamwork and productivity. When toxic behaviour infects a organization at any level, managers may be tempted to ignore it or give in, the wrong thing to do, but tolerating it is not a solution!This session will show you how to neutralize gossip and put a system in place to ensure it does not re-occur, starting with that of Zero Tolerance and workplace reprimands. The destructive effects of blaming others, griping, pessimism and of always passing the buck needs to be stopped. In this session, you will learn to keep emotional control and tame disruptive and destructive behaviour.Learning Objectives How managers inadvertently reward negative and destructive behaviours?The steps you need to act on in order to keep total control of the situationThe four types of problem employees there can be and how they become a problemHow to turn around the gossip, gab, and the grapevine to create more empowered employeesHow do you tell when someone is lying to you, and how do you confront them on it?When to focus on the behaviour you see and not the attitude behind it?How to identify all the forms of bullying there are that you need to control?Learn which topics should not be talked about at work.How to stop the rumour mill before it gets started with a policy of transparency?Why do people want to ‘push your buttons’ with their off-side or inappropriate comments?The D.I.S.C. Personality Profile – teaches how people do what they do - good or bad.How to control the unwritten rules of the office that becomes the negative culture to discipline?How to adopt great techniques to use when employees blame others or deny responsibility?Who Should Attend Anyone who has to deal with difficult people, stress, complaints, bad attitudes, resignations, disciplining and promotions. Topic BackgroundTrust and engagement matters. This topic has evolved over the years based on first-hand experience building, managing, and supporting businesses at many levels, as well as working with corporate clients and associations for 28 years on their real issues. From all that experience, it has become evident that when you do not control bad behaviour, your reputation and business success suffers. With all the news the past few years of these topics, this addresses the why and the how to control it, people, their education and your leadership success.