Processing Unauthorized transactions can be very confusing. Can you use the ACH network to return, or are you outside that timeline, and Reg E sets in? What does that mean for your front-line and operations staff?Details on the error resolution process with Reg E for consumer notification to the financial institution, research time involved, and the timing of providing provisional credit; included will be guidelines on the “what if” there is no error, and giving notice to consumer, and any overdraft protection relating to that provisional credit being reversed. Included will be outlining the ACH return process for unauthorized transaction, when using the ACH network is appropriate (with timeframes), and paperwork/forms needed. Areas Covered Timeframes for consumers when reporting errors to the financial institution Consumer liability and responsibility for unauthorized transactionsFinancial Institution liability and responsibility when handling errors to consumer accountsIdentify what is covered by Regulation E and what is not coveredList details on “What is an Error” in Reg E and the Nacha Operating RulesDefine the Error Resolution Process including timeframesOutline process when returning unauthorized transactions when using R10 vs. R11Who Should AttendBank operations staffNew employees in the payments industry Bank managers and payment professionalsCEO’s and CFO’sRisk, Compliance and Audit personnelAspiring AAPs and current AAP’s for AAP CE Credits Why Should You Attend As a financial institution, you have responsibilities and liabilities under Regulation E and the Nacha Operating Rules for your consumer accounts when there are unauthorized transactions. Regulation E contains an error resolution process for electronic payments posting to consumers’ accounts. Returning Unauthorized ACH transactions and the logistics when doing so will be covered, including the details on Return Reason Code R10 vs. R11.This session is an opportunity for attendees to watch and hear the trainer, using real-life scenarios, apply the basics of Regulation E and the error resolution timeframes while comparing ACH processes when returning unauthorized transactions. During this demonstration, adherence to the Nacha Operating Rules. Will be demonstrated as the trainer walks attendees through scenarios.Topic BackgroundWhen dealing with unauthorized transactions, there are certain processes to go through. Whether you’re returning within the timeframes of the Nacha Operating Rules, or outside that time frame, following Regulation E, you need to know what to do and how, this session will do just that! Discussion will include what, why, and when while processing unauthorized returns. The trainer will define the limits of liability and who is liable for what amount while providing some real-life scenarios.