We all have to deal with so-called “difficult people”. What causes someone to be “difficult”? Why does someone else resist us? What is behind resistance? How can we deal effectively with someone who resists us, who may be cranky, chronically complain, be aggressive, snap at others or even resist us silently? Come laugh, listen and learn as Chris DeVany helps us understand what causes these challenges, and how we can deal effectively with those who cause us great difficulty!Areas CoveredA systematic model for problem-solving, including how to deal effectively with difficult people Facilitating even more effective team-building Rallying our team members to help us deal more effectively with difficult people How to give Team Members a business “road map” that’ll keep them headed in the right directionHow to create crystal-clear procedures that off-site staff will follow to the letter Fostering “friendly” competition between Team Members . . . could this be doing your company more harm than good?How to quickly smooth things over when you have to lay down the law and enforce an unpopular policy . . . from a distance The actions you must take if you want to significantly slow down the email and phone call blizzard from Team MembersWhy people resist usHow to deal effectively with those who resist usInsights into understanding the 5 most prominent types of “difficult people”How to deal more effectively with anyone who causes us difficultyWho Should AttendCEOSenior Vice PresidentVice PresidentExecutive DirectorManaging DirectorRegional Vice PresidentArea SupervisorManager Why Should You Attend By attending, you will understand how to even more effectively:Deal with the 5 most prominent types of difficult peopleUnderstand resistanceUnderstand resistance and its’ role in creating conflictUse a variety of approaches to resistanceOvercome resistanceUtilize the core principles involved in dealing with difficult peopleWould you like to understand why people are “difficult”?How about receiving some help dealing with the most difficult people in your world?What if we said that dealing with “difficult people” doesn’t have to be so difficult?If you answered "yes" to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to save ourselves, time, energy and frustration!Topic BackgroundWe all have to deal with so-called “difficult people”. What causes someone to be “difficult”? Why does someone else resist us? What is behind resistance? How can we deal effectively with someone who resists us, who may be cranky, chronically complain, be aggressive, snap at others or even resist us silently? Come laugh, listen and learn as Chris DeVany helps us understand what causes these challenges, and how we can deal effectively with those who cause us great difficulty!