As an operations or front-line person, each day you struggle with the question – “When do I use a Stop Pay form and when do I need a Written Statement of Unauthorized Debit (WSUD)?” In the back room, processing these types of ACH transactions brings up the questions - “what is the Return Reason code, What is the timeframe to do a specific type of Return, and what documents do I need before processing this Entry?” This is yoursession! The trainer in this session will provide examples of when to use which form: Stop Payment form OR WSUD (Written Statement of Unauthorized Debit) and why, plus tying this information back to the NACHA Operating Rules to ensure you are in compliance (exactly what your obligations and responsibilities are) each time you help your account holder with their request.Included in this session will be details on the difference between using R10 and R11 when returning an Entry as unauthorized in the ACH network.Areas CoveredDefine the rules surrounding Stop PaymentsIdentify differences in rules between consumer/non-consumer Stop PaymentList tips that will help customer service and frontline staff ensure they are asking the right questions of the account holder Outline what an unauthorized transaction is and when to use a Written Statement of Unauthorized Debit (WSUD)Review timeframes for Stop Payments and Unauthorized PaymentsDefine the NEW R11 Return Reason Code and the difference between R11 and R10Illustrate what constitutes an entry to be returned as Authorization Revoked vs. Stop Payment vs. UnauthorizedDescribe using scenarios – the what, when, and how of stopping payments and Returning Unauthorized EntriesWho Should AttendBank operations staffNew employees in the payments industryBank managers and payment professionals CEO’s and CFO’sRisk, Compliance and Audit personnel Aspiring AAPs and current AAPs for AAP CE Credits Why Should You AttendThe exception processes involving Stop Payments and Unauthorized Entries present challenges every day. As a participant in the ACH network, you NEED to be aware of the differences and the Rules surrounding processing these payments while remaining in compliance with the Nacha Operating Rules.The Nacha Operating Rules have specifics for you to follow to be sure you are complying each time you help your account holder with their request(s).Determine the difference with Stop Payment for business accountsHelp identify what form to use and in which situation What questions and conversations should be taking place between the account holder and the customer service or frontline staff working with them?Key points illustrated in the program in the form of case studies will assist customer service and front-line staff as well as identify details for operations staff This session will definitely make things more simplistic when processing unauthorized, authorization revoked, and stop payments!Topic BackgroundWhen to use a Stop Pay form and when to use a Written Statement of Unauthorized Debit (WSUD) is an ongoing issue when processing ACH Entries based on a request from your account holder. The trainer will provide scenario examples of your account holder saying they want you to stop a payment or they revoked it. why is their account being debited, or they never authorized a payment that has already been posted to their account?