Performance Measurement – The Strategic Gauge For Accountability
In today’s aggressive and competitive world, we need to know how we shape up. Do You Know? Some companies intuitively know what’s happening. However, that intuitiveness is quickly lost in the hectic pace of keeping up with business demands.What are your expectations of performance – externally and internally?Best judgment doesn’t fit the need in today’s marketplace. This program focuses on multiple aspects – customers, suppliers and operating functions measurements.Learn to understand meaningful vs. non-directed measures by knowing the purpose and practicality of the criteria. Why are most capital appropriations not producing the intended results? Most significant, is that organizations do a poor job of knowing how to maintain accountability.The presentation content and the experience of the presenter will provide the participant with the understanding and tools to initiate a program of useful measures.Areas Covered Performance Measurement – What is it? - What is the significance of measurement? - How to be successful by knowing why others have failedWhat Must Be Measured? - What needs to be accomplished? - Operational planning – manufacturing/service function - Documentation precision – basis for how to measure the success of systems utilization - Activity performance – functional area results measured against the planImplementation - What is needed first – understanding? - Use of the objectives and their respective goals - Establish a plan to make it happen - Reviewing the resultsWho Should AttendCFO’s, VP’s of Operations, Sales and Marketing and Engineering Directors, Senior, and Middle Managers, and anyone who needs to obtain a better understanding of how to obtain accountability in their functional measurements as well as company measures.Why Should You Attend How to use specific tools for determining the satisfaction of internal and external customers and suppliers?The means to examine what are considered critical measures for ensuring good customer relationsWhat are the methods for corrective action?How to analyze information and use it to obtain results?What are the steps for initiating and subsequently maintaining a measurement program in your company?How to keep the attention of those leaders who allocate resources - $$$ and time, utilizing data that has a measured impact?
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In today’s aggressive and competitive world, we need to know how we shape up. Do You Know? Some companies intuitively know what’s happening. However, that intuitiveness is quickly lost in the hectic pace of keeping up with business demands.
What are your expectations of performance – externally and internally?
Best judgment doesn’t fit the need in today’s marketplace. This program focuses on multiple aspects – customers, suppliers and operating functions measurements.
Learn to understand meaningful vs. non-directed measures by knowing the purpose and practicality of the criteria. Why are most capital appropriations not producing the intended results? Most significant, is that organizations do a poor job of knowing how to maintain accountability.
The presentation content and the experience of the presenter will provide the participant with the understanding and tools to initiate a program of useful measures.
Areas Covered
- Performance Measurement – What is it?
- What is the significance of measurement?
- How to be successful by knowing why others have failed - What Must Be Measured?
- What needs to be accomplished?
- Operational planning – manufacturing/service function
- Documentation precision – basis for how to measure the success of systems utilization
- Activity performance – functional area results measured against the plan - Implementation
- What is needed first – understanding?
- Use of the objectives and their respective goals
- Establish a plan to make it happen
- Reviewing the results
Who Should Attend
CFO’s, VP’s of Operations, Sales and Marketing and Engineering Directors, Senior, and Middle Managers, and anyone who needs to obtain a better understanding of how to obtain accountability in their functional measurements as well as company measures.
Why Should You Attend
- How to use specific tools for determining the satisfaction of internal and external customers and suppliers?
- The means to examine what are considered critical measures for ensuring good customer relations
- What are the methods for corrective action?
- How to analyze information and use it to obtain results?
- What are the steps for initiating and subsequently maintaining a measurement program in your company?
- How to keep the attention of those leaders who allocate resources - $$$ and time, utilizing data that has a measured impact?