This all starts with the understanding that customer service, becoming customer satisfaction, is what leads to referrals, repeat business, and growth opportunities. A “raving fan’ can be your best asset, and we will cultivate them with the right strategies.  We will examine the dollar value of a customer and why it matters that everyone in your organization knows the same statistics. Create ‘what you do’ and ‘why you do it’s statements to keep you on track at all times.

This session will deliver some highly interactive content on how to engage, inspire, motivate, and empower both your employees and your customers.

Areas Covered

Learn what the only two things are customers and prospects buy, and the importance of handling complaints immediately.

See all the sources available to you to find new prospects to market and sell to.

Adapt the questions to ask to get people talking, that create relationships and interest in you and your product or service.

Take on the challenge of the “Journey of 1,000 Calls” that will drive your success.

Who Should Attend    

Here is what we know is true, and will work on expanding to action steps:

-    Your network creates your future net worth
-    The size of your thinking determines the size of your results
-    When you put your attention (time, ideas) on your intentions (growth success), magical things happen (goals accomplished and exceeded)

There is a bonus of four self-test resources that show you how to build up your personal reputation, soft skills, leadership abilities, and how to coach for accountability.

Why Should You Attend

This is about personal and professional excellence in everything you do. This session will validate to you that business will get better, when you get better at making connections and asking for business. This is about exchanging ideas, references, and resources to better everyone, making the most of the win-win game of business.

Topic Background    

If you have a relationship with someone, you have the opportunity to be introduced to their network of potential clients. Find out just how easy this can be with this fun, value-loaded session. Identify who your network is, see how to make great first impressions, learn the two most important words in anyone’s vocabulary, identify the best questions to ask anyone at any time, and learn how to really make your success happen. Includes social media marketing.