Implementing Appropriate Quality Metrics and Key Performance Indicators (KPIs)
Establishing appropriate Quality Assurance metrics is important for several reasons. Metrics not only measure the health of your quality system, but they also have the ability to change behavior, drive quality culture, and improve both individual and company performance. This course will discuss the importance of establishing metrics, how to distinguish Key Performance Indicators (KPIs), as well as, how to utilize those metrics to drive Quality Culture. This course will also discuss the latest draft guidance from the FDA in regards to Quality Metrics.This course will discuss the importance of establishing metrics, how to distinguish Key Performance Indicators (KPIs), as well as, how to utilize those metrics to drive Quality Culture. This course will also discuss the latest draft guidance from the FDA in regards to Quality Metrics.Areas Covered Part 1 – Establishing Appropriate Quality MetricsUnderstand why metrics are important to both individuals and management Understand the difference between Key Performance Indicators (KPIs) and metricsReview common Quality metrics and the associated mathematical equationsDiscuss the use of dashboardsDiscuss common errors associated with establishing metricsPart 2 – Driving Quality Culture Through Appropriate Quality MetricsUnderstand that what gets measured will directly impact employee behaviorsDiscuss how to ensure Quality metrics will result in the behaviors you wantDiscuss how to utilize Quality metrics to improve both individual and company performancePart 3 – Discuss the 2016 Draft Guidance from the FDA on Quality MetricsReview the contents of the FDA guidance on Quality MetricsCourse Level - Basic and IntermediateWho Should Attend Regulatory Affairs ProfessionalsQuality ManagersQuality Engineers
Single
Establishing appropriate Quality Assurance metrics is important for several reasons. Metrics not only measure the health of your quality system, but they also have the ability to change behavior, drive quality culture, and improve both individual and company performance. This course will discuss the importance of establishing metrics, how to distinguish Key Performance Indicators (KPIs), as well as, how to utilize those metrics to drive Quality Culture. This course will also discuss the latest draft guidance from the FDA in regards to Quality Metrics.
This course will discuss the importance of establishing metrics, how to distinguish Key Performance Indicators (KPIs), as well as, how to utilize those metrics to drive Quality Culture. This course will also discuss the latest draft guidance from the FDA in regards to Quality Metrics.
Areas Covered
Part 1 – Establishing Appropriate Quality Metrics
- Understand why metrics are important to both individuals and management
- Understand the difference between Key Performance Indicators (KPIs) and metrics
- Review common Quality metrics and the associated mathematical equations
- Discuss the use of dashboards
- Discuss common errors associated with establishing metrics
Part 2 – Driving Quality Culture Through Appropriate Quality Metrics
- Understand that what gets measured will directly impact employee behaviors
- Discuss how to ensure Quality metrics will result in the behaviors you want
- Discuss how to utilize Quality metrics to improve both individual and company performance
- Part 3 – Discuss the 2016 Draft Guidance from the FDA on Quality Metrics
- Review the contents of the FDA guidance on Quality Metrics
Course Level - Basic and Intermediate
Who Should Attend
- Regulatory Affairs Professionals
- Quality Managers
- Quality Engineers
