“HR’s Role in Rebuilding Trust in Institutions & Leadership” provides an actionable framework for understanding and addressing trust deficits in organizations. Participants will explore how institutional trust is built through consistent values, ethical decision-making, inclusive culture, and transparent communication, all of which fall within HR’s strategic influence. We'll examine the trust-building role of HR across employee touchpoints — from performance reviews and feedback systems to leadership visibility, crisis response, and DEI commitments. The session also focuses on how to partner with leaders to rebuild credibility after organisational failure or cultural harm, using strategies such as active listening forums, restorative practices, and storytelling. This session invites HR professionals to move from reactive risk managers to proactive trust stewards, capable of reshaping how employees relate to leadership and institutions in the workplace.Areas Covered Understanding the roots of institutional trust and distrustThe role of HR in organisational credibility and cultureLeadership behaviours that build or break trustTransparent communication and decision-making frameworksHR systems that reflect fairness, consistency, and accountabilityUsing employee listening tools to identify trust gapsCo-creating a values-aligned culture with employeesPartnering with leaders in rebuilding after reputational damageFostering psychological safety and moral leadershipPractical case studies and implementation tipsWho Should Attend HR Business Partners and People ManagersEmployee Engagement & Culture LeadsOrganisational Development ProfessionalsHR Directors and ManagersTalent Management & DEI PractitionersInternal Communications and People Strategy TeamsWhy Should You Attend Trust is the currency of modern leadership, and without it, engagement, performance, and culture quickly erode. With rising employee activism, socio-political tensions, and the aftershocks of organisational missteps, HR professionals must step forward as trust architects. This session equips HR leaders and managers with practical strategies to restore and strengthen trust within their institutions, particularly during periods of change, crisis, or reputational damage. We’ll explore how trust is built (and broken) through leadership behaviour, internal systems, and people practices, and what HR can do to influence trust across all levels. If your organization is facing low engagement, high turnover, or cultural mistrust, this course will provide tested frameworks to re-establish confidence in leadership, policies, and purpose, grounded in empathy, communication, and values alignmentTopic BackgroundIn recent years, trust in institutions, from governments to corporations has been steadily declining. Employees, consumers, and communities are questioning the integrity, transparency, and accountability of the organizations they engage with. In this climate of uncertainty and scrutiny, the HR function has emerged as a pivotal force in rebuilding trust — not only in leadership but also in the systems, values, and cultures that define the workplace. This course empowers HR professionals to recognize their unique responsibility and strategic power in shaping ethical, transparent, and trust-rich environments that support long-term organisational credibility and employee engagement.