How To Disagree and Get Great Results
Developed by renowned trainer and speaker, Larry Johnson, How To Disagree and Get Great Results is a no-nonsense, webinar that will give you the skills to resolve conflict positively so that results are achieved and relationships are left unbroken. You will learn how to:Resolve differences with customers, co-workers - even your boss and still maintain positive relationships with themKeep disagreements from escalating into arguments.Avoid defensiveness when you are confrontedEliminate "disagreement reluctance"Negotiate solutions to differences of opinion without giving in or giving outWin a fair hearing for your point of view by giving them a fair hearing Focus on problems and solutions, not on blaming othersKeep your cool when the discussion gets heatedAreas Covered Do your homework Open the debateOpen your earsOpen your mouthOpen your mindClose the dealCourse Level - IntermediateWho Should Attend Anyone who must engage in disagreementWhy Should You AttendDisagreement is hard but necessary. Things don’t change or improve unless we express our differences and arrive at solutions. Unfortunately, many people do not have the skills to do this effectively. Either they don’t speak up and make their opinions known, or they push their point of view so hard that they offend the other person and the discussion escalates into a battle of wills or a clash of personalities.
Single
Developed by renowned trainer and speaker, Larry Johnson, How To Disagree and Get Great Results is a no-nonsense, webinar that will give you the skills to resolve conflict positively so that results are achieved and relationships are left unbroken.
You will learn how to:
- Resolve differences with customers, co-workers - even your boss and still maintain positive relationships with them
- Keep disagreements from escalating into arguments.
- Avoid defensiveness when you are confronted
- Eliminate "disagreement reluctance"
- Negotiate solutions to differences of opinion without giving in or giving out
- Win a fair hearing for your point of view by giving them a fair hearing
- Focus on problems and solutions, not on blaming others
- Keep your cool when the discussion gets heated
Areas Covered
- Do your homework
- Open the debate
- Open your ears
- Open your mouth
- Open your mind
- Close the deal
Course Level - Intermediate
Who Should Attend
Anyone who must engage in disagreement
Why Should You Attend
Disagreement is hard but necessary. Things don’t change or improve unless we express our differences and arrive at solutions. Unfortunately, many people do not have the skills to do this effectively. Either they don’t speak up and make their opinions known, or they push their point of view so hard that they offend the other person and the discussion escalates into a battle of wills or a clash of personalities.