How to De-Escalate Angry People in 90 Seconds or Less
Anger, verbal aggression, and arrogance are epidemic in business and professional life. Learning how to de-escalate these situations quickly and effectively is, therefore, a critical leadership skill. In this webinar, you will be introduced to a counter-intuitive, yet powerful, set of skills that will allow you to de-escalate any angry situation in seconds without being defensive or anxious.We are 98% emotional and 2% rational. Unfortunately, the Enlightenment emphasis on logic and rational thinking has created a large set of unintended consequences. All conflict is emotional and most relationship problems are emotional. In this webinar, we, learn a little about the neuroscience of emotional experience and learn techniques for dealing with the strong emotions of others.Learning ObjectivesUnderstanding how emotions are constructed in the brainUnderstanding alexithymiaUnderstanding and demonstrating the 4 levels of reflective listeningUnderstanding and demonstrating the skills of core messaging and affect labelingWho Should AttendExecutives and professionalsHR professionalsBusiness coachesBusiness consultants
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Anger, verbal aggression, and arrogance are epidemic in business and professional life. Learning how to de-escalate these situations quickly and effectively is, therefore, a critical leadership skill. In this webinar, you will be introduced to a counter-intuitive, yet powerful, set of skills that will allow you to de-escalate any angry situation in seconds without being defensive or anxious.
We are 98% emotional and 2% rational. Unfortunately, the Enlightenment emphasis on logic and rational thinking has created a large set of unintended consequences. All conflict is emotional and most relationship problems are emotional. In this webinar, we, learn a little about the neuroscience of emotional experience and learn techniques for dealing with the strong emotions of others.
Learning Objectives
- Understanding how emotions are constructed in the brain
- Understanding alexithymia
- Understanding and demonstrating the 4 levels of reflective listening
- Understanding and demonstrating the skills of core messaging and affect labeling
Who Should Attend
- Executives and professionals
- HR professionals
- Business coaches
- Business consultants