Don’t Shoot the Messenger – How to Deliver Bad News to Your Clients and Teams
Project managers and business analysts deliver “bad news” to our clients and teams almost daily– from scope creep to budget issues to scheduling problems. If these conversations go badly, they can ruin a client relationship, project and team culture. If handled carefully and effectively, your relationships will be enriched. This makes message management critical – it takes skill to effectively avoid arguments, clarify misunderstandings, deal with disputes, and repair relationships. This presentation helps PMs and BAs successfully have “bad news” conversations. Participants will develop strategies for changing the conversation from negative to positive, from disrespectful to appropriate. Participants will learn how to turn bad news delivery into an opportunity to provoke learning and enrich relationships.Areas CoveredEnabling PMs and BAs to understand how to successfully deliver bad news. Illustrating that hard conversations are normal and can be used to create better solutions to problems if they are handled well.How to reduce conflicts and address disagreements Having a range of options before you contact the clientWho Should AttendManagers, Team Leaders, Project Managers, Business AnalystsWhy Should You Attend Project managers and business analysts deliver “bad news” to their clients and teams almost daily. If these conversations go badly, they can ruin a client relationship, a project and your team culture. If handled carefully and effectively, your relationships will be enriched. This makes message management critical. Join us to develop skills to have successful “bad news conversations” and manage the key communication risks these situations involve.
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Project managers and business analysts deliver “bad news” to our clients and teams almost daily– from scope creep to budget issues to scheduling problems. If these conversations go badly, they can ruin a client relationship, project and team culture. If handled carefully and effectively, your relationships will be enriched. This makes message management critical – it takes skill to effectively avoid arguments, clarify misunderstandings, deal with disputes, and repair relationships.
This presentation helps PMs and BAs successfully have “bad news” conversations. Participants will develop strategies for changing the conversation from negative to positive, from disrespectful to appropriate. Participants will learn how to turn bad news delivery into an opportunity to provoke learning and enrich relationships.
Areas Covered
- Enabling PMs and BAs to understand how to successfully deliver bad news.
- Illustrating that hard conversations are normal and can be used to create better solutions to problems if they are handled well.
- How to reduce conflicts and address disagreements
- Having a range of options before you contact the client
Who Should Attend
Managers, Team Leaders, Project Managers, Business Analysts
Why Should You Attend
Project managers and business analysts deliver “bad news” to their clients and teams almost daily. If these conversations go badly, they can ruin a client relationship, a project and your team culture. If handled carefully and effectively, your relationships will be enriched. This makes message management critical. Join us to develop skills to have successful “bad news conversations” and manage the key communication risks these situations involve.