This webinar describes:The elements of and differences between the two primary forms of deception (Falsification & Concealment).Methods/techniques to detect deception (Emotional Cues, the Cognitive Approach, and the Attempted Control Approach).The proper weight to give Body Language/Demeanour Evidence: Myth or fact?The proper use of visual & audio observation.How to employ the benefits of multiple interview techniques.The proper application of “Yes” and “No” Questions.The use of single vs. multiple sessions (for the subject of the investigation as well as witnesses).How to make documentation work for you.Areas Covered Why we deceiveBody Language/Demeanour Evidence: Myth or fact?The Two Primary Forms of Deception: Falsification & ConcealmentThe three ways to Detect Deception: Emotional Cues, Cognitive Approach, and the Attempted Control ApproachComparing verbal vs. non-verbal behaviourUse of Visual & Audio ObservationInterview TechniquesUse of “yes” or No” QuestionsUse of single vs. multiple sessions (for both employees and witnesses).Documentation.Confronting the deceiver.Why a half-truth is a whole lie.Why and when the deceiver plays the role of victim.The role of denial for the deceiver.Who Should Attend All levels of ManagersSupervisorsHuman ResourcesEmployee RelationsLabor RelationsAttorneys, Union Officers/Representatives/Stewards, all levels of Law Enforcement or Security staffWhy Should You AttendTruth can be elusive! Especially if someone’s lips are moving because there is always more to know if they are being less than truthful. If the focus of your investigation is to establish the facts, how then is it possible to find out the truth when the information you are receiving might be concealed or, if known, not be accurate? Being able to know when, and if someone is being forthright/candid, and truthful is a high-level skill set that, when properly developed, can increase one’s value to the organization as well as have its uses on a personal level. At some point, everyone in the workplace will probably need to look more closely into something that happened. Such situations are not always crystal clear or “black and white” creating what is often referred to as “She said-he said” situations. Knowing how to ask the right questions and how to know when you are being told the truth is a required skill set for anyone charged with investigating what happened. So, if you are often frustrated about who is telling the truth and find you have to determine the truth of a situation, then this webinar is for you. Like many of us, we sometimes find ourselves faced with having to deal with deception and lies, which sometimes are so convincing that they are more believable than what appears to be, or actually is, the truth. This has always been a problem in both the workplace and in life. But it need not be if one applies the principles this webinar will cover. This unique and comprehensive webinar will discuss why you might have to deal with inaccurate/incorrect or questionable information and how to identify it, deal with it, and even how to make it work to your and the investigation’s advantage.