Disrespect happens. No matter how we reinforce our expectations for workplace respect, we still encounter clients and coworkers who become our workplace nightmares. If ignored or handled badly, bad behavior can devastate a client relationship, team or project like a wildfire. Fortunately, there are many proactive, preventative measures that you can take to manage disrespect. With tools and an action plan, you can create an effective strategy to prevent, manage and improve your relationships, even with the most challenging people.This presentation helps PMs and BAs use hard conversations to take the initiative to confront disrespect when it happens. Critical to handling disrespect, participants will develop strategies for turning bad behavior into an opportunity to provoke learning and enrich relationships. Lastly, the presentation will cover how to create lasting solutions to workplace respect management and tips for sticking to them. Areas Covered Proactively engaging to confront disrespectAddressing bad behavior early and easilyHaving difficult conversationsTackling tough behavioral challengesWho Should AttendManagers, Team Leaders, Project Managers, Business Analysts Why Should You Attend Disrespect at work happens. It is inevitable in our stressful, constantly changing business world. Project managers and business analysts are often the targets for frustrated, impatient and badly behaved clients and coworkers. If we ignore the problem or confront it without a plan, workplace disrespect can ruin a client relationship, a project and your team culture. If handled carefully and effectively, your relationships and workplace culture will be enriched. This makes disrespect management critical. Join us to develop skills to have successful “hard conversations” to confront bad behavior at work and manage the key communication risks involved.